Frequently Asked Questions

Q: What causes the Brass finish to deteriorate?

A: There are many reasons why brass metal finishes deteriorate over a period of time. Reactions to paint products that leach onto the finish from the painting of doors, improper use of solvents that are used to clean door locks, different metals contacting each other on metal doors, air quality and acid rain, and acid washing of brick and mortar surface by the brick mason.

Q: What is the Lifetime finish?

A: PVD (Physical Vapor Deposition) technology is superior to traditional coating methods. It is one among many surface treatments applied on tools and machine elements to improve e.g. friction, corrosion, and wear properties. In the areas of machining and tooling, PVD coatings are widely used to increase the life and productivity of production tools.   This highly specialized, environmentally friendly PVD process occurs inside a vacuum chamber where nitrogen, titanium, zirconium or other metals ions condense and adhere to a chrome plated plastic or metal substrate forming a thin, hard coating.  This creates a layer of protection that provides longer lasting resistance to wear and tear of everyday use, and at the same time delivers an attractive more durable finish than alternative processes.

Q: When installing my locks, what precautions can I take?

A: Make sure that the painted door is completely dry before installation of locks. If paint does get on the lock, use warm soapy water to remove. Do not use tape to cover lock while painting the door. The removal of tape will remove the protective coating on the brass. Remove hardware from door before power washing brick houses. Use construction locks during building of home. Repeated use by laborers with dirty hands accelerates deterioration of finish.

Q: What is the function of a lockset?

A: This term refers to how a lockset operates. The five main functions for use in residential applications are:
Entry - This is a lockset that operates with a key on the exterior and a turn piece/button (generally) on the inside. For use where security is important. 

  • Privacy - This is a lockset which is lockable by a button or turn piece on the inside, but has no key function. They are used on interior doors in bedroom and bathroom applications. Virtually all privacy locksets have an "emergency" hole on the outside of them to allow easy access to a room if needed.
  • Passage -  This is a lockset which has no locking function at all. Used anywhere a locking function is not needed such as closets or entrances to rooms where privacy is not an issue.
  • Full dummy - This is a pair of knobs or levers that has NO latching mechanism and is used in certain decorative applications such as double doors. They are a back to back mounting function but act as pulls only.
  • Single dummy - Same as above but instead of a pair of knobs or levers, a single knob or lever. Generally used on linen closets and other closet applications where a matching knob or lever is not needed on the inside of a door. Acts as a pull only and are screwed onto the face of the door.

Q: How do I know if I have a lock problem or a trim problem?

A: Open the door and see if the lock moves freely.  For example, if the latch on the deadbolt throws fine with door open, but sticks when the door is closed, the problem is most likely a trim problem.  Adjust the strike plate so the latch throws securely without any resistance from the strike plate.

Q:  How do I determine "Handing?"

A: The selection of handing of a door is required when buying some door handles or levers. Stand on the outside of your door, look at side that the door is hinged on. If the door is hinged on the left, it is a left-hand door. If the door is hinged on the on the right, it is a right-hand door.

Q: What does "Backset" mean?

A: The backset is the distance between the edge of the door to the center of the 2 1/8” hole on the door.